We will accept returns of any equipment or faulty goods. To be eligible for a return, your item must be unused and in the same condition that you received it with a receipt or proof of purchase. It should be shipped to B1 Light Industrial Unit At The Rear Of 52-54 Conyers Road, Streatham SW16 6LT. Returns must be made within 14 days of purchase. Because coffee is a consumable good we will only replace or refund coffee if it is faulty or damaged in any way.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There is often some processing time before a refund is posted. If you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.